Refund Policy

Last updated: 10 November 2026 · MVP draft — review with a lawyer and Telegram Stars rules before public launch.

2. General rule

Aivette Pro is a digital service that is delivered immediately after payment. Because access is granted instantly, we generally do not offer refunds once the subscription period has started, except where required by applicable law or where the service was not delivered.

3. When we may refund

• The payment was made, but Pro was not activated because of a technical error.
• Duplicate or mistaken payment (for example, the same user paid twice).
• Where consumer protection law in your country requires a refund.

4. How to request a refund

Contact support@aivette.com with:

• your Telegram username and user ID;
• the payment date;
• the Telegram payment charge ID if available;
• a short description of the issue.

We review requests individually and respond within a reasonable time.

5. Telegram Stars

Payments are processed by Telegram in Stars. Telegram's own rules state that Stars sales are final. A refund from our side is at our discretion; Telegram decides how Stars are returned, if at all.

6. Contact

Email: support@aivette.com

This is a draft prepared for the MVP. It is not legal advice. Ask a lawyer to review it for your target markets before launch.